ATTENDING THE TOURNAMENT / GENERAL INFORMATION
What are the dates for 2012?
July 14 - 22
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Which matches are played on which days during the tournament?
- Qualifying is scheduled for July 14-15.
- The early rounds are scheduled for July 16-19.
- Quarterfinals are scheduled for July 20, semifinals for July 21 and finals for July 22.
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Are tickets available?
Availability of Weeklong Ticket Packages and Individual Session Tickets will be announced at a later date.
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Where will my seat be?
Tickets are not available now.
However, if you purchase your tickets online, you will be able to select your seats immediately. If you are interested in purchasing premium box seats, you may select your seats from the remaining inventory at time of purchase.
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Where do I park?
Atlantic Station has more than 7,000 parking spaces below the complex.
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Where is the Atlantic Station located?
Atlantic Station, 1380 Atlantic Dr NW, Atlanta, Ga., 30363, in Atlanta's Midtown area.
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When's the best day or session to attend?
Every fan finds a different day to his or her liking. As the week progresses, the excitement builds as the field narrows and the players fight to win the coveted titles.
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When do the gates and ticket box office open?
Box office information will be available at a later date.
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Can I get housing during the tournament?
Yes. The tournament has formed alliances with several excellent hotels near the tournament site, offering special rates for fans. Information on all these hotels is on this web site, under the Hotel Partners page.
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What food or beverages are permitted to be brought onto the competition court areas?
No food or beverages are allowed to be brought onto the grounds except for 20-ounce (or smaller) water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.
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What concessions are available?
Concessions are available at the tournament and include a wide variety of food, drinks and alcoholic beverages.
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What is not allowed at the tournament?
Sealed packages of any kind
Briefcases
Hard coolers or like containers
Glass bottles or cans
Aerosol cans or noisemaking devices
Alcoholic beverages
Umbrellas
Commercial photographic or video cameras or recording devices
Computers or Laptops
Food (except for medical dietary or infant purposes)
Weapons (regardless of permit)
Pets (unless a service animal)
Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and any other items deemed unlawful or dangerous by the management of the BB&T Atlanta Open, in its sole discretion.
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What is the policy on betting?
At no time may any person, directly or indirectly, wager on tennis matches while at the tournament site. Allowing betting companies, directly or through a third party, to accept any tennis wagers (electronically or otherwise) at the tournament site or any tournament related event is prohibited.
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Is the tournament televised?
The TV schedule will be announced at a later date.
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TICKETS
I've bought my ticket. Where can I watch tennis?
One ticket gives you access to all three courts. When you purchase a ticket, that ticket grants you an assigned seat within Stadium Court for the matches during that session. That same ticket allows you to enter Grandstand Court and Court 3 as well as the rest of the entire grounds including the practice courts.
Grandstand Court and Court 3 have a first-come, first-served seating where you can sit close to the action, sometimes in the first row with some luck and planning. Once all the Stadium Court seats have been sold, grounds passes will be available that grant the fan access to Grandstand Court and Court 3. If you are interested in reserving a seat on Grandstand Court, please contact BB&T Atlanta Open Ticket and Sales Manager John McDevitt,
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Will one ticket allow me to watch both the afternoon and evening sessions?
No. You will need a ticket to attend each session on Friday, June 20 and Saturday, June 21.
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What is a session?
Most days consist of one session. Friday and Saturday are the exceptions as there are two sessions on Friday and Saturday. The first session on Friday (7/20) begins at 1 PM and the second will begin at 7 PM. This schedule is the same for Saturday (7/21), therefore if you plan on attending the BB&T Atlanta Open all day Friday or Saturday, you must have a Day and Night session ticket. You may enter the grounds up to an hour before the start of the first match of the session.
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When do I get my tickets?
Daily grandstand tickets and packages will be shipped at the beginning of June. Premium ticket holders will receive their tickets at the end of June or beginning of July.
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When will my ticket purchase appear on my credit card?
In most cases, your ticket purchase will appear on your next credit card statement.
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Where will I be sitting?
The BB&T Atlanta Open offers five different levels of seats. Champagne Suites, Courtside Seats, Platinum Seats, Gold reserved seats and Silver reserved seats. Courtside and Platinum seats are located in the lower level of the stadium and consist of individual chairs with backs, while Gold reserved and Silver reserved seats consist of bleacher style seating in the upper level of the Stadium.
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Where can I sit in shade?
The West side of Stadium Court will capture the most shade. All five seating levels are offered on the West side of Stadium Court.
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Where do the players and umpire sit?
The players and umpire will sit on the West side of Stadium Court.
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What happens if it rains?
If session is cancelled after one match on Stadium Court is completed, no exchanges or refunds will be made. If session is cancelled without the completion of one match on Stadium Court, ticket holder is entitled to a ticket to the same session of the tournament the following year. Box seats and series tickets will not be exchanged.
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Does my child need a ticket?
Children over the age of 12 months require a ticket.
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VOLUNTEERS / BALL PERSONS / MEDIA
How do I volunteer?
Online signups for volunteers will be available at a later date.
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When are ball persons tryouts?
Tryouts for ball persons are generally in mid-June. A child must be at least 13 to be a ball person.
Online signups for ball persons will be available at a later date.
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How do I get a media credential?
Media can apply for credentials beginning sometime in April. Media will be notified on a regular basis about the status of their request.
For more information about media coverage, contact Media Director Ron Cioffi,
cioffi@sta.usta.com, office: 770.368.8200x112, cell: 770.378.7856.
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PLAYERS / DRAWS / MATCH SCHEDULING
How is the draw made?
The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.
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How is the schedule made?
The schedule is made with input from the ATP World Tour, the players, television and the tournament. The tournament makes requests based on what it feels is in the best interest of the fans.
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When is the schedule made?
During each tournament, the schedule is made daily and usually is available around 8 p.m. It is then posted on this web site and is made immediately available to the Tournament Office, the media, etc.
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Can you tell me now when a particular player will play?
No. In a single elimination tournament, only one player advances. Since no one knows who will win or lose, no one knows who will play when.
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Can I watch matches on other courts?
When you buy a ticket, you buy a reserved seat on Stadium Court. You are also free to watch matches on other courts.
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On how many courts are matches played?
Matches are played on three courts: Stadium Court, Court 1 and Court 2. Players can also be viewed on at least three practice courts. All courts are at Atlantic Station.
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Can I watch players practice? How do I know who's practicing when and where?
At least three courts at Atlantic Station will be specifically designated as practice courts. All ticket holders will be able to watch players practice after gates are open. The practice court schedule is very fluid because of players' needs and is not posted.
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