FAQ

FAQ Categories

ATTENDING THE TOURNAMENT / GENERAL INFORMATION

What are the dates for 2018?

Which matches are played on which days during the tournament?

Are tickets available?

Where will my seat be?

Where do I park?

Where is Atlantic Station located?

When's the best day or session to attend?

When do the gates and ticket box office open?

Can I get housing during the tournament?

What food or beverages are permitted to be brought onto the competition court areas?

What concessions are available?

What is not allowed at the tournament?

What is the policy on betting?

Is the tournament televised?

Can I leave the courts and re-enter?

Do you have ADA or handicapped seating?

TICKETS

I've bought my ticket. Where can I watch tennis?

Will one ticket allow me to watch both the afternoon and evening sessions?

What is a session?

When do I get my tickets?

When will my ticket purchase appear on my credit card?

Where do the players and umpire sit?

Does my child need a ticket?

Are all ticket sales final?

When will individual tickets go on sale?

VOLUNTEERS / BALL PERSONS / MEDIA

How do I volunteer?

When are ball persons tryouts?

How do I get a media credential?

PLAYERS / DRAWS / MATCH SCHEDULING

How is the draw made?

How is the schedule made?

When is the schedule made?

Can you tell me now when a particular player will play?

Can I watch matches on other courts?

On how many courts are matches played?

Can I watch players practice? How do I know who's practicing when and where?

TOURNAMENT RULES

What are the tournament rules for ticket holders?

 

Questions And Answers

ATTENDING THE TOURNAMENT / GENERAL INFORMATION

What are the dates for 2018?

July 21 - July 29

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Which matches are played on which days during the tournament?

  • Qualifying is scheduled for July 22-23, 2017
  • The finals will be Sunday, July 30, 2017

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Are tickets available?

Stay tuned for an on-sale date when single-session, weekend, weeklong, and VIP entertainment ticket packages will be available. VIP Experience packages will be made available closer to the event.
 
Visit our ticket page for the latest ticket information.

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Where will my seat be?

If you purchase your tickets online, you will be able to select your seats immediately. If you are interested in purchasing premium box seats, you may select your seats from the remaining inventory at time of purchase.

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Where do I park?

Atlantic Station has more than 7,000 parking spaces below the complex.

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Where is Atlantic Station located?

Atlantic Station, 1380 Atlantic Dr NW, Atlanta, Ga., 30363, in Atlanta's Midtown area.

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When's the best day or session to attend?

Every fan finds a different day to his or her liking. As the week progresses, the excitement builds as the field narrows and the players fight to win the coveted titles.

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When do the gates and ticket box office open?

Box office information will be available at a later date. Gates open an hour before matches start.

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Can I get housing during the tournament?

Twelve Atlantic Station Hotel will be the host hotel for the 2016 BB&T Atlanta Open. Make Reservations Here

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What food or beverages are permitted to be brought onto the competition court areas?

No food or beverages are allowed to be brought onto the grounds except for 20-ounce (or smaller) water bottles (one per person), provided they are clear and made of plastic. Glass bottles, cans, coolers, ice chests, thermoses and picnic baskets are not permitted.

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What concessions are available?

Concessions are available at the tournament and include a wide variety of food, drinks and alcoholic beverages.

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What is not allowed at the tournament?

Umbrellas
Sealed packages of any kind
Briefcases
Backpacks
Aerosol Cans (including suntan lotion)
Commercial photographic or video cameras or recording devices 
Tripods or Monopods for cameras
Hard coolers or like containers
Glass bottles or cans
Noisemaking devices
Computers/Laptops/iPads/Kindles
Food (except for medical dietary or infant purposes)
Beverages (excluding 20 oz. or smaller sealed plastic water bottles, one per person),
Weapons (regardless of permit)
Pets (unless a service animal)
Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and any other items deemed unlawful or dangerous by the management of the BB&T Atlanta Open, in its sole discretion.
 

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What is the policy on betting?

At no time may any person, directly or indirectly, wager on tennis matches while at the tournament site. Allowing betting companies, directly or through a third party, to accept any tennis wagers (electronically or otherwise) at the tournament site or any tournament related event is prohibited.

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Is the tournament televised?

The tournament has been televised by ESPN2 and ESPN3. Click Here for the TV Schedule. 

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Can I leave the courts and re-enter?

During the session they have a ticket for, ticket holders can re-enter the Stadium and the AJC Grandstand if they keep their ticket stub.

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Do you have ADA or handicapped seating?

Our ADA/handicapped seating is on the east side of Stadium Court in front of the first row of seats. Access is through our east side entrance directly across from the net.

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TICKETS

I've bought my ticket. Where can I watch tennis?

A purchased ticket will give you access to our two competition courts. Click here for the Tournament Schedule.

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Will one ticket allow me to watch both the afternoon and evening sessions?

No. You will need two different tickets to attend on any day that has an afternoon and evening session.

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What is a session?

Most days consist of one session. Friday and Saturday are the exceptions as there are two sessions on Friday and Saturday. If you plan on attending the BB&T Atlanta Open all day Friday or Saturday, you must have a Day and Night session ticket. You may enter the grounds up to an hour before the start of the first match of the session.

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When do I get my tickets?

Daily tickets and packages will be shipped in July. Premium ticket holders will receive their tickets at the end of June or beginning of July.

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When will my ticket purchase appear on my credit card?

In most cases, your ticket purchase will appear on your next credit card statement.

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Where do the players and umpire sit?

The players and umpire will sit on the West side of Stadium Court.

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Does my child need a ticket?

Children over the age of 12 months require a ticket.

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Are all ticket sales final?

All SALES FINAL. No refunds, No exchanges, No replacements.

All events, prices, personalities, performances, venues, dates and times are subject to change without notice. All sales are final. This ticket will not be replaced, refunded or exchanged for any reason whatsoever. 

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When will individual tickets go on sale?

Individual tickets go on sale in the Spring. Stay tuned for more information.

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VOLUNTEERS / BALL PERSONS / MEDIA

How do I volunteer?

Online sign up for volunteers is available in the spring. For more information or to apply, click here. However, we won't update that page until we had definitive volunteer information. If you have general questions about the volunteer program, you may email us at info@bbtatlantaopen.com

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When are ball persons tryouts?

Tryouts for ball persons are generally in mid-June. A child must be at least 13 to be a ball person.
 
Online signups for ball persons will be available at a later date.

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How do I get a media credential?

Media can apply for credentials beginning in April. Stay tuned for more information.

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PLAYERS / DRAWS / MATCH SCHEDULING

How is the draw made?

The draw is made the same way at every tournament. First, the seeds (the highest-ranked players in the draw) are placed in the draw (No. 1 on the first line, No. 2 on the last line and then the others in alternating order on pre-determined lines). Once the seeds are in place, the other players are drawn at random and placed on the empty lines -- starting at the top and going down the draw until it is filled.

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How is the schedule made?

The daily schedule is made with input from the ATP World Tour, the players, television and the tournament. The daily schedule is also called the Order of Play.

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When is the schedule made?

During each tournament, the schedule is made daily and usually is available around 8 p.m. It is then posted on this web site and is made immediately available to the Tournament Office, the media, etc.

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Can you tell me now when a particular player will play?

No. In a single elimination tournament, only one player advances. Since no one knows who will win or lose, no one knows who will play when.

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Can I watch matches on other courts?

When you buy a ticket, you buy a reserved seat on Stadium Court, unless you buy a ticket specifically for the AJC Grandstand Court only. All ticket holders have access to watch play on Court 3, which is scheduled to have qualifying matches only.

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On how many courts are matches played?

Matches are played on two courts: Stadium Court and the AJC Grandstand Court. Players can also be viewed on at least four practice courts. All courts are at Atlantic Station.

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Can I watch players practice? How do I know who's practicing when and where?

At least three courts at Atlantic Station will be specifically designated as practice courts. All ticket holders will be able to watch players practice after gates are open. A daily practice schedule will be posted here throughout the tournament.

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TOURNAMENT RULES

What are the tournament rules for ticket holders?

ALL SALES ARE FINAL. NO CANCELLATION WILL BE PERMITTED AND NO REFUNDS WILL BE OFFERED. THIS TICKET IS A PERSONAL LICENSE AND MAY BE REVOKED AT ANY TIME FOR ANY REASON. SCHEDULE IS SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE NOTE: YOU WILL BE ASKED TO SHOW YOUR TICKET EACH TIME YOU ENTER STADIUM COURT. WE ASK FOR YOUR COOPERATION IN ASSISTNG THE USHERS WITH THIS REQUEST.
 
Risk of loss or theft of tickets shall pass to the purchaser; management will not be obligated to admit purchaser unless a ticket is presented. Management reserves the right, without the refund of the ticket purchase price, to refuse admission to or eject any person whose conduct is deemed by management to be disorderly, unsafe or a threat to others in any way. The holder of this ticket assumes all risks and danger of personal injury and all other hazards arising from or related in any way to the tournament for which this ticket is issued, whether occurring prior to, during or after the tournament.
 
By presenting a ticket for admission to the BB&T Atlanta Open, you hereby consent to (i) the reasonable search of your person and belongings for prohibited items; (ii) the use of your image or likeness incidental to any live or recorded video program, photograph or other transmission or reproduction of the tournament for any and all purposes; and (iii) the prohibition against transmitting or aiding another in the transmission of any description, account photograph or reproduction of any aspect of the tournament.
 
Inclement Weather Policy: The following policy applies to individual session tickets purchased directly (and not via ticket auction, exchange, resale or other secondary ticket outlet) through Veritix, BBTatlantaopen.com or in person at the BB&T Atlanta Open Box Office. Please note that this policy does not apply to weeklong subscription or any tickets issued on a Complimentary or Trade basis. If session is canceled after one match on Stadium Court is completed, no exchanges or refunds will be made. If the tournament or a session(s) is cancelled due to weather or other causes beyond our control, Tournament management will make every effort to reasonably accommodate the individual session ticket holder on a subsequent session, if held. The BB&T Atlanta Open cannot guarantee ticket availability, exchange of equal value or comparable seat location. All ticket exchanges are final, and there will be NO REFUNDS OR CREDITS. In addition, patrons are advised that the BB&T Atlanta Open schedule of play is subject to change for all sessions. Tickets are not eligible for refund or exchange due to one or more changes in the BB&T Atlanta Open schedule of play.
 
Prohibited Items: The following items MAY NOT be brought onto the grounds: Sealed packages of any kind, Briefcases. Hard coolers or like containers, Glass bottles or cans, Aerosol cans or noisemaking devices, Alcoholic beverages, Commercial photographic or video cameras or recording devices, Computers, iPads (and similar devices) or Laptops, Food (except in limited quantities, or for medical dietary or infant purposes) or Beverages (excluding 20 oz. or smaller sealed plastic water bottles, one per person), Weapons (regardless of permit), Umbrellas, Pets (unless a service animal), Flags, banners, or signs, laser pointing devices, tennis racquets, bicycles, scooters of any type, in-line skates, roller skates, skateboards, and any other items deemed unlawful or dangerous by the management of the BB&T Atlanta Open, in its sole discretion.
 
Ticket Resale policy: The resale of this ticket in or on the grounds at any price is prohibited and will result in removal from the premises and confiscation of all tickets in the possession of the violator without refund or compensation. The use or attempted use of lost, stolen or counterfeit tickets is prohibited and such tickets are void. Tickets may not be resold or used for advertising, promotions (including contests or sweepstakes) or other trade purposes without the prior express written consent of the BB&T Atlanta Open. Breach of any of the foregoing conditions will automatically terminate the license granted by this ticket, and shall constitute grounds for denial of admission, removal from the grounds, and confiscation of all tickets in the possession of the violator without refund or compensation.
 

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